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FAQs

OUR SOCIAL COLLECTIVE'S ALL YOU NEED TO KNOW

MYOSC:

Thanks for visiting Our Social Collective, The Home Of Influencer Brands!
We are all about our customers here at OSC and therefore offer all of our first time customers 10% Off their First Order using the code MYOSC. 

Also be sure to check out The Insider and Traveller for all the latest influencer exclusives and travel recommendations.

CUSTOMER SERVICE

Our Customer Service team is happy to help you with any queries you may have. Please either email us at cs@oursocialcollective.com.

Our Customer Service team is available Monday to Friday 9:30am - 5:30pm excluding bank holidays. If you leave a telephone message outside of working hours, we will return your call the next working day.

ORDER CONFIRMATION

If you can't find your Order Confirmation email, please check your junk mail or spam folders. Otherwise contact our Customer Service on email via cs@oursocialcollective.com and we will be able to re-send your confirmation email to you for your reference.

PAYMENT

Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a pre-order item the payment will also be taken at the time of ordering.

PAYMENT METHODS

We accept all major payment methods including Visa, Visa Debit, Mastercard, Maestro, Electron or Apple Pay, Amazon and PayPal.

PAYING SECURELY

At Our Social Collective, we take online security very seriously. At no point do we store any financial information on our servers. We run all of our payments through Shopify Payments and Paypal and rely on their security systems to keep your payment information safe.

VAT

VAT (at 20%) is included on all orders within the UK & Europe, and is included in the listed retail price. 

VAT OUTSIDE THE EU

VAT (at 20%) is included on all orders including any orders being delivered outside the EU.

Please note: You will be liable for import duties in the usual way and your local customs office should be able to help you with this. 

DELIVERY

Please visit our delivery section for more information.

OVERSEAS ORDERS

Yes, we ship worldwide. Prices are shown in Pounds Sterling (£)

Please visit our Delivery Section for more detailed information.

RING SIZING

For help measuring your ring size our Ring Sizing Guide is located on the product pages.

PRE-ORDERS

You can pre-order our of stock items online. Payment will be taken online, and you will receive an order confirmation email with 2-3 working days with your estimated delivery date (up to 6 weeks from order date)

Once your order has been dispatched we will send you an email with your tracking number.

PROMO-CODES

From time to time we may offer promotional codes, either on our own website or through carefully selected partners. If you have a promotional code, please enter it at the payment stage of checkout where it says Promo Code. Please note, our promotional codes can expire and therefore may need to be used within a certain time frame.

 

RETURNS AND EXCHANGES

We have an easy returns policy.

You have 28 days to return an item from when it’s delivered (but please remember to provide proof of postage). Of course we have no problem with you trying on your items, but please don’t wear the, because if anything is returned to us worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you.

EXCHANGING AN ITEM?

If you would like to exchange an item for another style or size, please use our Returns Center and follow the instructions. 

Of course, it’s fine to try it on, but please don’t wear it because if it’s returned to us worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you. 

Please note: Return costs are not refunded but we will send out your first replacement item for free. All product returns must be received within 14 days of receipt (UK and International deliveries).

RETURN ADDRESS

Please send returns by recorded or registered mail to:

Our Social Collective
PL26, Pall Mall Deposit
124-128 Barlby Road
W10 6BL

Please visit our Returns section for further information.

INVOICE QUESTIONS

If you have any questions about your Invoice, please contact our customer service team via email at cs@oursocialcollective.com quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

JEWELLERY CARE

Many factors can influence the wear and tear of jewellery. You should take the same care of your jewellery as you would your favourite piece of clothing. Here are some important tips to help you keep your jewellery looking its best so that you can enjoy wearing it for years.

HOW SHOULD I TAKE CARE OF MY JEWELLERY?

Always store your jewellery pieces individually, preferably in a pouch so that they don’t rub together, scratch or tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored. Also remember to keep your chains fastened so they don’t become tangled.

Take care to avoid extreme humidity or heat as this may cause tarnishing. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place. With time and wear, sterling silver will naturally become oxidised and eventually tarnish. Storing silver jewellery in a sealed plastic bag or airtight box when it is not being worn will keep out the air that causes oxidation. 

HOW SHOULD I CLEAN MY JEWELLERY?

Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.

Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.

WHAT SHOULD I KEEP AWAY FROM MY JEWELLERY?

Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing. 
Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant.

Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight. 

WHAT CAN ERODE OR DULL MY JEWELLERY?

Do not swim or shower while wearing gold-plated or silver jewellery, and remove rings when washing your hands. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold and silver are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.

Some stones can also be quite porous (such as turquoise and lapis lazuli), which is why you shouldn’t leave these kinds of stones immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discolouration and damage. In addition, porous gems should not be worn to a beach or other hot, extreme environments.

TRICKS OF THE TRADE FOR METAL ALLERGIES

If you are allergic to gold-plated earrings, or get a rash or itchy reaction when wearing them, try putting a little bit of clear nail varnish on the post and scroll. When it eventually wears off just re-apply it.

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