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Privacy Policy & Cookies

OUR SOCIAL COLLECTIVE’S PROMISE TO YOU

We’ll always keep your data safe and secure and we will only use your data to up improve your experience. We also wont send you any information that you dont want, the choice is yours. Further, we wont keep your information any longer than we need to! You have our word!

If you would like to Opt-Out of any active cookies please click here.

Protecting Your Privacy

At Our Social Collective (hereafter “OSC”), we are 100% committed to protecting the privacy and security of our site visitors and customers. The OSC team members are customers of both OSC and other internet sites – so we therefore completely appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, please get in touch at info@oursocialcollective.com

For all our services, the data controller — the company that’s responsible for your privacy— is Our Social Collective Limited.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, illustrating what we do and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Send you service messages by text, e-mail or through our app, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or OSC – unfortunate, but absolutely essential

Showing you Oursocialcollective.com adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition


Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or OSC – unfortunate, but absolutely essential


Your gender information

How we use your gender information

Why?

To direct you to the right part of our website

To get you to the products that you want faster


Your payment information

This means your card’s security/CVV code, rest assured, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or OSC – unfortunate, but absolutely essential


Your contact history with us

What you’ve said to us over the phone, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, as we know you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service we can give


Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you.

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition


Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or OSC – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data


Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

How we use information from accounts you link to us

Why?

To enable you to log into our website simply and easily without having to create a specific account

To make it easier for you to use oursocialcollective.com.

To provide product recommendations

So you can quickly bag products which you might fancy


Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies in the OSC group, as sometimes different divisions of our group are responsible for different activities (especially licensed ones)
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and any other relevant approved parties.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from oursocialcollective.com

You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our Customer Service team 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as OSC comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at OSC, for example new designers).

How to stop marketing messages from OSC Marketplace

Marketplace has a separate system for marketing preferences to our main OSC websites and apps. All OSC members have the option to receive marketing communications from Marketplace and/or selected third parties.

If you’re a boutique seller, you will automatically receive a Marketplace newsletter, with content tailored to your particular boutique.

If you decide you no longer want Marketplace marketing communications, you can opt out by visiting My Profile> My Details in the OSC Marketplace website or you can click on the ‘unsubscribe’ link in any OSC Marketplace email.

Seeing adverts for oursocialcollective.com online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target OSC banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of OSC (for example, your OSC search history, and the content you read on OSC) or on OSC banners or ads you have previously clicked on.

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the OSC website or other OSC services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use OSC.

Cookies

Here at Our Social Collective, we use cookies to provide you with personalised & improved advertising, while also allowing us to measure and improve the performance of our website. By continuing to use this website, you are agreeing to Our Social Collective's placement and use of cookies described in our Cookie Policy.  To learn about our Privacy and Security terms please see our Privacy and Cookie Policy by clicking the "information" button to the right of our Cookie Consent Banner.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information for any reason
  • Want to exercise any of your rights as set out above, or if have a complaint

Please don’t hesitate to contact our Customer Care team, who will be more than happy to answer any questions you may have. 

Use the OSC contact form

Or email:  info@oursocialcollective.com

These terms and conditions were created on 15 August 2018.
This policy was last modified on 14 May 2019.

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