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Delivery & Returns

Standard Delivery Policy

We provide standard Next Day Delivery within the UK for £5.10. The cost for shipping and delivery (if required) is not included unless otherwise stated. You can see our Free Shipping Policy here, otherwise you will be informed of any additional costs at the Checkout page before it is added to the total price.

Free Shipping:

See the below information to find out when you qualify for free shipping in your country!

Orders £100.00 and Above: Austria, Australia, Belgium, Bahrain, Czech Republic, Denmark, Egypt, Estonia, France, Germany, Greece, Hong Kong, Hungary, India, Italy, Kuwait, Latvia, Lebanon, Lithuania, Portugal, Malaysia, Netherlands, Oman, Poland, Turkey, Saudi Arabia, South Korea, Sri Lanka, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, Qatar, UAE

Orders £150.00 and above: : Azerbaijan, Bulgaria, Canada, Croatia, Finland, Israel, Japan, Macao, Maldives, Nigeria, Norway, Romania, Russia, South Africa,Thailand ,United States, New Zealand, Ukraine

Orders £200.00 and above: Bosnia And Herzegovina, Serbia. 

Rest of World: Any countries not listed above qualify for free shipping when ordering more than £200.00.

Should you need any further information regarding shipping please contact our customer service team via cs@oursocialcollective.com or call us on 020 3176 6484

 
Returns & Exchanges

We’ve made returns easy!

If you’re not 100% satisfied with your recent OSC purchase, we are happy to accept returns on items that are returned in their original condition within 14 days of receiving your order. Please complete the OSC Returns Form provided with your order.

If you would like to exchange an item for a different size or colour, please return the item in the original condition within 14 days of receiving your order. Please complete the OSC Returns Form indicating the steps needed to return your goods.

All returned items must be in their original condition and are your responsibility until OSC receives them. We do not offer returns or exchanges for returned items that have been used, washed or altered in any way. All items will be reviewed individually upon return before they are processed.

Jewellery Returns: We accept returns for all jewellery items except Earrings for hygiene reasons. We kindly ask that you think about other customer and refrain from sending back any earrings as they wont be accepted. 

Refunds:

Refunds take up to 1 week to be processed and will be refunded back to your original payment method. We will send you an email once we have received the items and when your refund has been purchased.

We always try to give our customers the best service possible and therefore aim to provide the best shipping offerings we can!

 
10% off your 1st order with Code MYOSC:

Thanks so much for visiting Our Social Collective, The World’s First Retail Platform Exclusively for Influencer Brands.

We are all about our customers here at OSC and therefore offer all of our first timers 10% off their first order! All you have to do is sign up, bag your items and use the code MYOSC to get your discount!

Let your friends know, let their friends know! The more the merrier, whats ours is yours! Thanks for shopping on OSC!

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