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Terms & Conditions

 

  1. GENERAL

1.1. oursocialcollective.com is a website operated by Our Social Collective Limited (hereinafter referred to as “OSC”, "us" or ”we”), a company registered in the United Kingdom under registration number 10767517 and located at 26 Pall Mall Deposit, Notting Hill, London, W10 6BL.

1.2. Our VAT registration number is 288 445 751.

1.3. In these terms and conditions (the "Terms and Conditions"), the following terms shall have the meaning ascribed to them below:

  1. a) “Site”means the domain, sub-domains of oursocialcollective.com and mobile application. 
    b) “You” means the customer who places an Order. 
    c) “Customer” means the individual who places an Order. 
    d) “Working Day” means a day which is not a Saturday, Sunday, or a public holiday in the Customer’s country. 
    e) “Order” means the order submitted by you to the Site to purchase product(s) from us. 

"Products" means the [clothing, jewellery, art, casual wear, footwear, and any and all items advertised for sale and capable of being purchased through the Site].
f) “Content” means all texts, graphics, videos, pictures and all other information published on the Site. 
g) “Third Party Sites” means any site not provided by OSC. 
h) “Contract” means the Order placed by you for the purchase of product(s) in accordance with these Terms and Conditions. 
i) Words imparting the singular shall include the plural and vice versa.

1.4. OSC can be reached for any question regarding these Terms and Conditions and matters connected to Orders and purchase at the following email address: info@oursocialcollective.com

1.5. These Terms and Conditions govern the selling terms of all Orders placed by Customers on the domain oursocialcollective.com, any sub-domains, mobile websites or the mobile application, from the moment you place an Order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions. Please make sure you have read and understood them before placing an Order.

The Customer and OSC are hereinafter collectively referred to as the “Parties”.

1.6. OSC reserves the right to amend these Terms and Conditions from time to time. Terms and Conditions (if amended) will not be retroactive and the Parties shall only be bound by the Terms and Conditions which are online on the day the Order is placed.

  1. CONCLUSION OF CONTRACT

2.1. By placing an Order on the Site, you offered to purchase products subject to these Terms and Conditions 

2.2. You warrant and agree that (i) you are no less than 16 years of age and (ii) that all the details you provide to us are accurate. 

2.3. oursocialcollective.com retains the right to refuse any Order request made by you for legitimate grounds such as, for example, if we are not able to process the payment for your Order or if a product is out of stock. If your Order is accepted, we will inform you by email, as described under provision 2.5. 

2.4. Our Site will guide you step by step for finalizing and placing your Order. You will be provided with an Order summary detailing the substantial information of your Order before placing your Order. We strongly recommend you to check all the details of your Order before placing your Order as we cannot guarantee that we will be able to amend your details afterwards. 

2.5. You will receive a confirmation email with all the details of your purchase once you have placed an order on the Site. This email is only an acknowledgment of your Order and is not a contract of sale. A contract between us and you for the purchase of the product will be created once your Order has been dispatched and left our warehouse. 

2.6. Products are subject to availability. If a Product becomes out of stock between the time you place an Order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund. 

2.7. If for any reason we are unable to fulfil your Order, you will receive a cancellation email. If payment has already been made by you for such cancelled Order, we will refund the same amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, OSC will contact you.

  1. PRICING AND PAYMENT

3.1. Prices stated on the Site apply to all Orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process. 

3.2. OSC has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site. 

3.3. If any incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in provision 1.4 of these Terms and Conditions. 

3.4. We offer various types of payment methods. You will be able to find all the payment methods available for your country during the checkout process. 

Please note that we do not accept cash or cheques. 

3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout. 

3.6. If the provider refuses to, or does not for any reason, authorize payment, the Order will be cancelled and you will then be notified by email and/or during checkout. 

3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue. 

3.8. We reserve the right to withdraw such special offers or discounts at any time, without warning.

3.9 Please note that OSC shall not be liable for any bank or transfer charges.

  1. SHIPPING AND DELIVERY

4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout. 

4.2. We aim to dispatch Orders within one (1) to two (2) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of Product. 

4.3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The Product you have purchased will not be dispatched until this check has been completed and payment has been captured. 

4.4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email. 

4.5. Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process. 

4.6. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the Order. 

4.7. Our carriers will make every effort to deliver your Order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time. 

4.8. Our carriers do not deliver on weekends and public holidays.

 

  1. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

5.1. You can return products for certain reasons up to ninety (30) days after receiving your Order. Returns are not accepted for discounted items. We accept returns for defective and incorrect items provided that the product is in its original condition, unwashed and that all the tags are still attached. Nevertheless, returns cannot be carried out for the following items: swimwear (if hygiene pad is gone), make-up, underwear, earring jewellery or other hygiene products. 

5.2. OSC will in certain circumstances bear cost of return depending on the reasoning as set out in our returns policy page.

5.3. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund.

5.4. Once we have processed your return, you will receive a credit memo email. You will then receive your refund within two (2) to five (5) working days. We will refund the amount paid, taking into account any discounts applied. The refund will not include any delivery fees you have paid. All refunds will be made using the same method of payment you used to purchase the product. If you paid by invoice, your payment provider might need to contact you for issuing the refund. 

5.5. Please note that you can only return products purchased on the Site.

  1. LIMITATION OF LIABILITIES AND WARRANTIES

6.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate. 

6.2. Any information and contents on the Site should not be construed as OSC giving advice of any kind. 

6.3. You agree not to use any of our products for any commercial, business or resale purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation.

  1. TRADEMARKS

7.1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of OSC. Prior written permission from OSC is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any Content which comes from the Site, in any way.

  1. COMPLAINTS

8.1. We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our customer care team as soon as possible under the conditions laid down in provision 1.3 or using the contact information on the Site (https://oursocialcollective.com/) or emailing cs@oursocialcollective.com

  1. PRIVACY POLICY

9.1. Please check our Privacy Policy which forms part of these Terms and Conditions.

  1. CONFLICT OF TERMS AND CONDITIONS

10.1. If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of OSC will no longer be valid.

  1. SEVERABILITY

11.1. If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.

  1. LAWS AND DISPUTES

12.1. These Terms and Conditions are governed and construed in accordance with law of England and Wales. 

12.2.  Any dispute or claim arising out of or in connection with the Site, the Products or the Terms and Conditions shall be governed by, and construed in accordance with the law of England and Wales.

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